Terms of Service

1. Acceptance of Terms

By creating an account, making a booking, or otherwise using YeahTicket, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you must not use the platform. If you are using YeahTicket on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.

2. Service Description

YeahTicket is an online ticket booking platform that connects travelers with transport operators (bus and train services), event organizers, and attractions (parks, venues, and similar). We act as an intermediary — facilitating the discovery, booking, and payment of tickets. The actual transportation, event, or attraction services are provided by independent third-party operators and organizers, not by YeahTicket.

3. User Accounts

• You may register using your email address, phone number (via SMS OTP), Google account, or passkey (WebAuthn). You must provide accurate and complete information during registration.
• You are solely responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
• You must notify us immediately at support@yeahticket.lk if you suspect unauthorized access to your account.
• We reserve the right to suspend or terminate your account if you violate these Terms, engage in fraudulent activity, or if your account has been inactive for an extended period, with prior notice where practicable.

4. Booking and Payments

• Ticket prices are set by the respective transport operators, event organizers, or attraction managers. YeahTicket displays these prices as provided and may add a platform service fee, which will be clearly shown before payment.
• Payments are processed securely through third-party payment gateways (PayHere and Genie). By making a payment, you also agree to the payment processor's terms of service.
• A booking is confirmed only after successful payment processing. You will receive a confirmation via SMS, email, or both, along with your e-ticket.
• Prices and availability are subject to change without notice until a booking is confirmed and paid for.

5. Cancellation and Refunds

• Cancellation and refund policies vary by operator, event organizer, or attraction. The applicable policy is displayed at the time of booking and forms part of your agreement with the service provider.
• Where a refund is approved, the refund amount will be determined by the operator's policy. Refunds are processed back to the original payment method and may take 5 to 14 business days.
• YeahTicket platform service fees may be non-refundable, even if the underlying ticket is refunded. This will be clearly indicated at the time of booking.
• If a service is cancelled by the operator or organizer, you are entitled to a full refund including any platform fees.

6. User Conduct

When using YeahTicket, you agree not to:

• Provide false or misleading information during registration or booking.
• Use the platform for any fraudulent, illegal, or unauthorized purpose.
• Attempt to gain unauthorized access to other accounts, our systems, or networks.
• Interfere with or disrupt the platform's operation, including through automated scripts, bots, or scraping.
• Resell tickets purchased through YeahTicket at a markup without authorization.
• Circumvent or manipulate our pricing, fee structure, or booking systems.

Violation of these rules may result in account suspension or termination and, where applicable, legal action.

7. Intellectual Property

The YeahTicket name, logo, website design, software, and all related content are the intellectual property of TachyonicLabs (Pvt) Ltd and are protected by applicable intellectual property laws. You may not copy, reproduce, distribute, or create derivative works from any part of our platform without our prior written consent. Content provided by operators (route information, event details, images) remains the property of the respective operators.

8. Limitation of Liability

• YeahTicket acts as an intermediary platform. We are not responsible for the quality, safety, legality, or availability of the transportation, events, or attractions booked through our platform.
• We are not liable for delays, cancellations, overbookings, or service failures caused by operators, event organizers, or attractions.
• To the maximum extent permitted by law, YeahTicket's total liability for any claim arising from your use of the platform shall not exceed the amount you paid for the specific booking giving rise to the claim.
• We do not guarantee uninterrupted or error-free access to the platform. Scheduled maintenance and unforeseen technical issues may temporarily affect availability.

9. Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the Democratic Socialist Republic of Sri Lanka. Any disputes arising from or in connection with these Terms or your use of YeahTicket shall be subject to the exclusive jurisdiction of the courts in Colombo, Sri Lanka. Before initiating formal legal proceedings, we encourage you to contact us at support@yeahticket.lk to attempt to resolve the matter amicably.

10. Changes to Terms

We reserve the right to modify these Terms at any time. Material changes will be communicated through the platform or via email. Your continued use of YeahTicket after such changes take effect constitutes your acceptance of the updated Terms. We recommend reviewing these Terms periodically.

12. Business Partner Agreement

The following sections (12–17) apply to any user who registers a business entity on YeahTicket, including transport operators, event organizers, and attraction or venue managers (“Partners”). By creating a business account, you agree to these additional terms on top of the general user terms (sections 1–11). If you are registering on behalf of a company or organization, you represent and warrant that you have the authority to bind that entity to these Terms.

13. Commission & Platform Fees

• Commission rates are as published on our pricing page for the Partner's operator vertical (transport, events, attractions, experiences, or accommodation).
• The platform charges a per-transaction commission on completed bookings — there is no monthly subscription fee.
• Rates are subject to change with 30 days' written notice via email or platform notification. The Partner's continued use of the platform after the notice period constitutes acceptance of the updated rates.

14. Settlement & Payouts

• Settlement frequency is determined by individual agreement with YeahTicket.
• Payouts are made to the bank account registered on the Partner's dashboard.
• YeahTicket deducts applicable commission and payment gateway fees before settlement.
• Settlements are processed only for completed bookings — bookings for future service dates are not included in the current settlement cycle.
• A minimum payout threshold may apply; balances below the threshold carry forward to the next settlement cycle.
• The Partner must maintain accurate and valid bank account details. YeahTicket is not responsible for failed payouts due to incorrect bank details provided by the Partner.
• Disputed transactions or chargebacks may be held from settlement until resolved.

Refunds & Clawbacks

• YeahTicket operates a hybrid refund model: the platform handles all customer-facing refund requests and processes refunds directly to the customer.
• Refunds are the financial responsibility of the Partner. When a refund is issued, the refund amount is deducted from the Partner's next settlement(s).
• If the Partner's pending settlement balance is insufficient to cover the refund, the outstanding amount carries forward and is deducted from subsequent settlements until fully recovered.
• Settlement reserve: YeahTicket may withhold a percentage (as agreed with the Partner) of each settlement as a reserve. The reserve is released after the service date plus a cooling period (default: 7 days) during which refund and chargeback claims can be raised.
• For Partner-initiated cancellations (operator cancels a trip, event, or attraction), a 100% refund is issued to all affected customers and the full amount is clawed back from the Partner's settlement.
• Chargebacks received from payment providers are deducted from the Partner's settlement along with any chargeback processing fees incurred by the platform.

15. Partner Obligations

Partners agree to:

• Maintain accurate and up-to-date business information, including business name, contact details, and licensing.
• Hold all required licenses and permits for the services they offer (transport permits, event licenses, etc.).
• Provide services as advertised on the platform — routes, schedules, events, and attractions must be accurate.
• Respond to customer inquiries and complaints in a timely manner.
• Comply with all applicable Sri Lankan laws and regulations.
• Keep pricing and availability current on the platform.
• Not engage in price manipulation, fake bookings, or any activity that undermines platform integrity.
• Honor the platform's refund policy — Partners acknowledge that refunds processed by YeahTicket on behalf of customers will be deducted from their settlements, and agree to cooperate with dispute resolution in a timely manner.
• Ensure service delivery — if a Partner cancels a scheduled service (trip, event, or attraction), they accept full financial responsibility for refunds to all affected customers.

16. Suspension & Termination of Business Accounts

• YeahTicket may suspend a Partner account for policy violations, fraudulent activity, excessive unresolved customer complaints, or a high refund/chargeback ratio (exceeding thresholds defined in the Partner's agreement with YeahTicket).
• Prior notice will be given where practicable, except in cases of fraud or legal requirement.
• During suspension, pending settlements are frozen until all disputes are resolved.
• Upon termination, outstanding settlements for completed and undisputed bookings will be paid to the Partner, minus any disputed amounts or platform fees owed.
• Partners may voluntarily close their business account by contacting support. Active bookings must be honored before closure.

17. Business Data & Reporting

• The platform provides sales reports, booking analytics, and settlement summaries via the Partner dashboard.
• Business data is retained in accordance with our Privacy Policy.
• Partners may request export of their business data by contacting support.
• Upon account termination, data is retained for the legally required period and then deleted.

11. Contact Information

For questions or concerns about these Terms, please contact us: